SENTINEL SUPPORT SERVICES

Illustration of a hand holding a clipboard with a checkmark inside a circle on the paper, symbolizing support services.

Cat-Tec is focused on providing you with the best service and will watch over and protect your IT environment through services including Service / Help Desk, Infrastructure and Operations Support and CIO Services.

Sentinel Support Solutions

  • Service & Help Desk Support

    Providing technical assistance and managing IT-related issues for clients leveraging our secure remote access tools and systems.

    Monitor and approve new applications once they have passed a series of security tests.

  • Infrastructure & Operations Support

    Document, monitor and manage the systems that keep an organization's IT environment running effectively including onboarding and offboarding of users, anddevices to ensure a smooth transition and keep your network secure.

    Track and lock lost or stolen devices to keep your data secure.

  • CIO Service Support

    Assistance provided to the Chief Technology Officer to help maintain and strategize the organization's IT infrastructure.

A group of young people gathered around a table, smiling and laughing, in a library or study room with shelves filled with books and folders behind them.

Why Choose Sentinel Support?

  • Keep your employees productive and reduce down time due to hardware and application issues.

  • Consistent support and monitoring spots issues before they become a problem.

  • Proactive approval of applications or locking lost or stolen devices reduces the risk of confidential company data getting into the wrong hands.

  • Consistent monitoring leads to increased productivity and gives clients more time to focus on their core business rather than IT related issues.

  • "I’ve had the pleasure of working with Cat-Tec for many years, in two different organizations. The team is quick to respond and find solutions that work to keep us online and moving forward. It doesn’t matter the size or nature of the request, Cat-Tec consistently provides outstanding support. They are a joy to work with and we recommend them to other associations and organizations that we work with."

    Tracy Folkes Hanson, President & CEO, CSAE

  • "They do a great job ranking all support calls and ensuring that those with urgent timely requests are dealt with quick and efficently. Even non urgent matters are always dealt with within hours of a request. Its reassuring knowing all concerns will be dealt with quickly and properly!"

    Patrick Sanders, CommonWealth Financial

  • Rosscor General Contractors Ltd has had the pleasure of having CAT-TEC Inc. service all our computer needs since 2020. From setting us up with new computers, to looking after all our security and safety issues, and keeping us up to date with all new software to keep us running smoothly. No issue is too big or too small for the team at CAT-TEC, as soon as we inquire about an issue we are having, Rick, Genito, and the CAT-TEC team assist us on a timely basis, which is very important as no down time for us.

    Emanuel N. DiFalco | President - Rosscor General Contractors Ltd. Construction Managers

Explore More Services

Ready To Take Your Business To The Next Level?