Help Desk Services

A Help Desk providing complete support for any IT issues you or your staff ever face.

No technology system is perfect, no matter what the manufacturer tells you. Sometimes, IT malfunctions. When it does, you don’t want to waste your time stuck on the phone with an unresponsive technician in an overseas call centre. Too many “tech support” companies don’t understand how important it is that you get back up and running – your livelihood depends on it!

Demand better technical support – Demand RESPECT.

Get a help desk you can count on for ANY IT issue you ever face – trust in the Sentinel Help Desk from Cat-Tec:

  • Locally sourced Canadian support for all technical issues you or your staff ever have to deal with.
  • Available 24/7 by phone, email, or via our online ticketing system.
  • No technobabble allowed – our techs speak in plain English only, and never talk down to you.
  • Remote support tools allow techs to get to work on issues right away without you waiting for someone to come to your office.
  • Onsite support is provided for issues that need that extra attention.
  • All support requests tracked with a simple and clear email ticketing system, so you always know where your requests stand.
  • Avoid long wait times and rude, unresponsive technicians from typical IT support helplines.

Our team serves as YOUR IT department – contact Cat-Tec to learn how easy and reliable IT support is with the right Sentinel on your side.

Cat-Tec has been providing superior IT support to the Canadian Chamber of Commerce for over 15 years. Our network up-time for the past five years has been 99.97%! Cat-Tec has ensured that we have the optimum equipment and tools that fit within a tight budget. Cat-Tec takes the time to explain how they resolved an issue so we understand the process and, in some cases, can take care of the problem the next time the issue arises.

Tammy Harrington, Manager The Canadian Chamber of Commerce

IT Services by Canadians, for Canadians – Cat-Tec is your complete outsourced IT Department, providing technology solutions for real-world business issues.

Contact us at (416) 840-6560 or info@cat-tec.com to learn about a customized IT strategy for your business.

Contact Us

  • 2 Elgin Park Drive,
  • PO Box 10029 Elgin Park P.O.
  • Uxbridge, Ontario, L9P 0B0
  • Phone: (416) 840-_6560
  • Fax: (416) 946-_1950
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